Compliments and Complaints

We are committed to delivering high quality services in a fair, respectful, and transparent way.  Your feedback—whether positive or critical—helps us improve what we do and recognise good practice.

If you would like to share positive feedback, or if you are unhappy with a service you have received we encourage you to contact us.

Giving a Compliment

If you have received a service that met or exceeded your expectations, we would be delighted to hear from you.

Compliments are shared with staff and teams and help us recognise good work and promote best practice across our services.

How to give a compliment

Please email: complaints@conwy.gov.uk

Making a Complaint

If something has gone wrong or you are dissatisfied with a service provided by Conwy Alarm Receiving Centre you can raise a formal complaint.

All complaints are handled in line with the Conwy Corporate Complaints Procedure, which sets out:

• How complaints are received and processed
• How they are investigated
• Expected response times
• What you can do if you remain dissatisfied

Complaints Policy and Guidance Public 2024

We take all complaints seriously. They are monitored and reviewed to help us learn from feedback and improve our services.

How to make a complaint

Please email: complaints@conwy.gov.uk